LibQUAL is a web-based survey that asks library users their minimum, desired, and perceived service levels in three dimensions: Library as Place, Information Control, and Affect of Service. Participating institutions may customize their disciplines and positions (user groups, i.e., undergraduate, graduate, etc.) as well as library branches.
Since 2000, more than 1,340 libraries in 35 countries have participated in LibQUAL, including college and university, community college, health sciences, and academic law libraries. This growing community of participants and its extensive data set of more than one million completed surveys are rich resources for improving library services.