You can always the Youtube Channel from New Refworks. Just click on the help button and select the option "Video Tutorials".
Have questions about the new RefWorks or need some technical support? Their Support Team is also available for help.
Email them or call 1- 800-521-0600 ext. 74440. Support hours are Monday – Friday 8am – 9pm ET.
Their Customer Resources page is also available online anytime:
ProQuest offers several webinars on many different topics each month.